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Returns & Exchanges


Due to COVID-19 corona virus Cotton Babies will not be accepting repairs or returns for the foreseeable future.  Please email if you have any questions. Thank you for your patience and understanding.

Cotton Babies is the manufacturer of bumGenius, Econobum, Elemental Joy, Elemum, Flip, Hemp Babies, and MilkDaze products. When you purchase one of they products we manufacture, you can try them and see how simple cloth diapering can be. If after 30 days you are not completely satisfied, return them for a full refund. This 30 day money back guarantee applies to 30 days from the purchase/order date and must be postmarked no later than 30 days from the purchase/order date. This offer valid only at Cotton Babies and participating USA Retailers.

This offer is valid on purchases made through Elemental Joy.

Some exclusions may apply including but not limited to clearance, and used products.


  • Product must be returned clean and unstained.
  • You must get an RMA number for your package. 
  • Product must be postmarked within 30 days of your order's shipping date.
  • The entire product must be returned (inserts, etc).
  • Offer does not apply to consumables (including: Bottom Cleaner, Odor Remover, Diaper Detergent, Disposable Inserts).
  • Refund is of your product purchase price minus any applicable discounts. Shipping is not refundable.

CLICK HERE to start RMA Claim (You will be redirected to the Cotton Babies website.)

*Excludes bumGenius Big and Bigger, Flip Disposable Inserts, MilkDaze Nursing Pads and special sale and clearance offers may be excluded, see Terms Of Sale for details.